FAQ - HC Needlepoint

Ordering

What's the difference between digital and physical?: Digital is a PDF stitch chart, delivered by download link right after payment. Physical is a printed canvas, shipped to you. Both use the same design - pick whichever fits how you like to stitch.
How do mesh counts work?: Mesh count is how many holes per inch a canvas has - a higher number means a finer weave and smaller finished stitching. Each product page lists the mesh count it's available in.

Where do you ship?: Currently within the US only, via a trusted carrier with tracking.
My canvas arrived damaged, or never arrived - now what?: Contact us within 14 days of the delivery date (or expected delivery date) and we'll send a replacement or refund.
Can I return a digital chart?: Digital purchases are non-refundable once the download link has been sent, since delivery is instant - except when a chart is genuinely defective or undeliverable. Contact us and we'll make it right.

Is this an official Disney (or other licensed) product?: No. Some designs are inspired by characters, places, or properties owned by others - these are unofficial fan art, not licensed or endorsed by the rights holders.
Can I resell or share your charts?: Charts and canvases are for personal, non-commercial stitching use - please don't resell, redistribute, or share chart files.
I run a needlepoint shop - can I stock your designs?: We'd love to talk - reach out at hc.ndlpt.co@gmail.com.

Are your product photos AI-generated?: Every canvas is hand-designed, printed, and inspected by us - the product itself is never AI-made. As a small shop, we sometimes use AI to help stage a finished canvas in a photo (not every photo, just some), so we can show a design in its best light without a full photo shoot for each one. When we do, the canvas itself is always shown accurately - we never alter or exaggerate the actual design.