Refund policy

Last updated September 11, 2026

Every canvas is printed for your order, so we don't accept returns for change of mind. We do make it right when something arrives damaged, gets lost, or is our mistake.

Printed canvases

Canvas sales are final. We don't accept returns or exchanges because you changed your mind, no longer want the design, or found something else.

If you made a genuine ordering mistake, email us and we'll look at it case by case. That's a conversation, not a guarantee.

Orders can't be cancelled once placed. We start printing and packing quickly, and a shipping label is often bought the same day. If you need to change something, email us right away and we'll do what we can.

Damaged or lost canvases

Email us at hc.ndlpt.co@gmail.com within 14 days of the delivery date, or the expected delivery date if it never arrived. Send a photo of the damage. Keep the canvas, there's nothing to ship back, and we'll send a replacement or refund you. Whatever the situation, we'll sort it out so you're taken care of.

Digital charts

Digital purchases are non-refundable since delivery is instant. The exception is a chart that's genuinely defective or won't download. Email us and we'll make it right.

If we got it wrong

We do our best to keep prices, descriptions, and availability accurate, but mistakes happen. If something's wrong with your order, a listing error, a design that sold out, a pricing mistake, we'll contact you to fix it or cancel and refund that order.

Questions: hc.ndlpt.co@gmail.com